LIVE WALLBOARD
MANAGE CUSTOMER EXPERIENCE WITH REAL-TIME VISIBILITY
The Nexys Wallboard provides customised wallboards to go with the Nexys phone system whether it be hosted or onsite. See live data about what’s happening on your system so you can make informed decisions and react when it counts!
Our wallboard service goes beyond a simple dashboard by alerting you to problems immediately. It will help you identify trends with the potential to affect the success of your business.
This is a must for busy telephony environments, call centres and sales teams.
WHAT IS A WALLBOARD?
A wallboard displays real time performance statistics on your telephone system or contact centre to create healthy internal competition and equip managers with a view of key factors affecting business performance at a glance.
Key decision making information can be all displayed on large plasma screens and individual users’ PCs as required to make this a powerful real time reporting engine.
A businesses won’t know if calls are being lost unless there’s a way to monitor this information. Since prevention is better than cure, managers need live information that triggers appropriate action so teams reach their targets and ensure opportunities aren’t lost. A wallboard in your contact centre helps you stay on track to hit targets and meet the unique needs and preferences of your customers.
Alerts can also be programmed to appear whenever any aspect of your phone system crosses a threshold you deem to be critical or require action.
EMBEDDED LIVE REPORTING
Delivering real-time information on business performance to Directors, Managers and Administrators, our wallboard allows potential issues to be identified and resolved before they can impact operations. Browser based for viewing anytime, anywhere on any device, live reporting provides the information that enables companies to optimise their resources for maximum productivity, so facilitating a smooth running operation. In addition, Live reporting allows configurable thresholds to be set for Warnings and Alarms, on an individual tile-by-tile basis, ideal for alerting you to any dips in service levels.
The wallboard also allows access to “the information behind the information.” Clicking on a Report Panel drills directly down to the relevant report, so allowing you to react immediately to any abnormal occurrence. Reports look at after the fact information and can help you with more strategic based decision making.
