TELEPHONE MANAGEMENT SYSTEM
MANAGEMENT CONTROL SYSTEMS TO IMPROVE YOUR BOTTOM LINE
Making informed decisions is critical to gaining competitive edge in today’s market place. As such a powerful telephone management system plays an important role to achieve the strategic objectives of your business or organisation. By embedding our call management system into the Nexys platform we simplify your access to this critical information and make it easier to make informed business decisions.
WHAT IS A TELEPHONE MANAGEMENT SYSTEM?
A Telephone Management System (TMS) is software or a system which captures, records and costs telephone calls known as call detail records (CDR) from your telephone system. Telephone Management systems are also known as call accounting or call management systems. In telecommunications it provides you with a wealth of data to fine-tune, improve and align applications with your business goals.
Most telephone call management software solutions today are 3rd party applications. This often means deploying external third party hardware which costs more and introduces additional points of failure.
Our TMS is embedded into the core of the Nexys phone system and is managed through a web interface. Here you can customize reports, create dashboards, and even schedule automated reports.
EMBEDDED CALL MANAGEMENT SYSTEM
Nexys telephone call management software provides an in-depth, company-wide view of how your business is performing, when you want it, how you want it and where you want it.
All reports can be accessed through a standard web browser from anywhere at any time and printed off if required. Key reports can be scheduled by time and date and delivered to individuals or groups by email and you can build your own reporting groups. In-built Toll Fraud Detection allows email alerts to be generated and/or trunk lines closed down automatically when abnormal call lengths/charges are detected.
BENEFITS OF EMBEDDED TMS
Helps reduce the abuse of your telephone services
Better planning and infrastructure decisions
Private call monitoring and budgeting
Telephony usage billing for tenants and clients
Automatically lock users accounts once their budget is reached
Monitor telephony service levels, including answer times, dropped calls and average ring times
Telecommunication budgeting
Monitor incoming and outgoing sales call volumes
Usage comparisons between users, departments and branches
