EMBEDDED CALL MANAGEMENT SYSTEM
Nexys telephone call management software provides an in-depth, company-wide view of how your business is performing, when you want it, how you want it and where you want it.
All reports can be accessed through a standard web browser from anywhere at any time and printed off if required. Key reports can be scheduled by time and date and delivered to individuals or groups by email and you can build your own reporting groups. In-built Toll Fraud Detection allows email alerts to be generated and/or trunk lines closed down automatically when abnormal call lengths/charges are detected.
BENEFITS OF EMBEDDED TMS
Helps reduce the abuse of your telephone services
Better planning and infrastructure decisions
Private call monitoring and budgeting
Telephony usage billing for tenants and clients
Automatically lock users accounts once their budget is reached
Monitor telephony service levels, including answer times, dropped calls and average ring times
Monitor incoming and outgoing sales call volumes
Usage comparisons between users, departments and branches