A Telephone Management System (TMS) is software or a system which captures, records and costs telephone calls known as call detail records (CDR) from your telephone system. Telephone Management systems are also known as call accounting or call management systems. In telecommunications it provides you with a wealth of data to fine-tune, improve and align applications with your business goals.
Most telephone call management software solutions today are 3rd party applications. This often means deploying external third party hardware which costs more and introduces additional points of failure.
Our TMS is embedded into the core of the Nexys phone system and is managed through a web interface. Here you can customize reports, create dashboards, and even schedule automated reports.